One main concern of many companies is to ensure that demand meets supply; the same applies with ride-hailing company Grab.
There were increasing requests from country teams to view drivers and their locations in real time so as to have an overall perspective of the city-level supply. This would allow the Country and Strategy managers to affect driver behavior to improve supply positioning and use offline levers to decrease supply misplacement.
Project Eagle aims to:
1) Reduce driver un-utilisation
2) Increase unique number of successful bookings
3) Increase driver NPS (net promoter score)
This project was initially an internal company hackathon idea that is now live and in use daily.
Password for the full Invision prototype is available upon request.
The main purpose for Eagle is for Country and Strategy Heads, our users, to track drivers.
The most important information for Eagle to display is thus the number of drivers in different areas. I grouped the drivers into bubbles of numbers to provide a neater dashboard should the users require a high-level view. If the users needed to see a more detailed view, zooming in will allow the users to see a break down of where pockets of drivers are in different areas, or where individual drivers are at any one point in time, depending on the level of view they require.
I placed filters at the top so that users have quick access should they need to toggle by taxi type or availability, for example.
Zooming in will initially break the clusters into smaller clusters, to allow for a more detailed view of where the drivers are.
Users can decide if they want to turn clustering on or off. Clustering will break the bubbles of drivers up and show the position of individual drivers, should the users require such a view.
This is what users will see if they turn clustering off, or reach the lowest level of zoom. This view allows the users to see the locations of individual drivers. As this is a prototype, the dots displayed here are not accurate driver location information, and act more as references for engineers.
Not only do the dots inform of the drivers' locations, they also show drivers' availability. Green dots represent available drivers, yellow dots represent drivers in transit, and red dots represent unavailable drivers. This information allows the users to make informed decisions when matching supply to demand.
One main feature of Eagle is the ability for users to send groups of drivers messages, by clicking "Notify Drivers", in order to direct them to locations with higher demand and lower supply. This would help to reduce driver un-utilisation, increase the number of success bookings, and increase driver NPS as they are allocated jobs.